As the real-life impact of the CrowdStrike and Microsoft outage continues to unfold, one thing is clear: building crisis communication strategies is an essential part of leadership. It’s a step that ...

We live in an age of great sensitivity to language–some might even say hyper-sensitivity. While being too “politically correct” might cause some people to roll their eyes, you ignore individual ...

The Covid-19 pandemic unexpectedly ushered in a sense of calm worldwide, providing a much-needed respite for individuals like myself who have autism and sensory processing disorder. Decreased noise ...

Want to be a more inclusive leader? You need to communicate in an inclusive way. Inclusive communication indicates that you value and respect every person’s background, viewpoints, beliefs and ...

Using inclusive language in employee communications reinforces an organization’s priority on inclusion, improves the employee experience and increases the likelihood of talent retention, global HR ...

The best communicators draw on what is needed in a given moment, for a given audience. This often is a mix of objectivity, facts, emotion, and connection. Some researchers have categorized and studied ...

I am a hearing person married to a deaf person. In 2015, I remember going to the midwife clinic for our first baby’s appointment. We arranged for our own sign language interpreter because we knew ...